Warranty information

Standard 2-Year Limited Warranty
Last updated: April 29, 2025

At CozyCloud, we stand behind the quality and craftsmanship of every boneless sofa we make. This Limited Warranty applies to products purchased directly from CozyCloud and covers defects in materials and workmanship for two years from the original date of purchase.

1. Warranty Coverage

For two years from your purchase date, CozyCloud will, at its option and at no charge to you, repair or replace any covered product or component that fails under normal domestic use due to:

  • Defects in foam cores, stitching, seams, zippers, or fabric

  • Structural failures of support elements (e.g. internal honeycomb cores)

  • Manufacturing faults in any hardware or interlocking components

2. Exclusions

This warranty does not cover damage or defects resulting from:

  • Improper assembly, alteration, or repair not authorized by CozyCloud

  • Misuse, abuse, or use for commercial purposes (e.g. hospitality, rental)

  • Exposure to extreme heat, moisture, chemicals, or direct sunlight

  • Normal wear and tear (e.g. fabric pilling, slight colour fading over time)

  • Accidental damage, spills, stains, burns, or pet activities

  • Products sold as seconds, floor stock, or with disclosed pre-existing defects

  • Products not purchased directly from CozyCloud

3. Your Rights Under Australian Consumer Law

This warranty is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

4. How to Submit a Warranty Claim

If you discover a defect covered by this warranty:

  1. Notify us within 30 days of noticing the issue by emailing info@cozycloud.au.

  2. Provide:

    • Proof of purchase (order number, date, retailer)

    • Description of the defect and the date you first observed it

    • Photographs:

      • Two wide-angle shots showing the product and defect location

      • Two close-ups highlighting the specific fault

    • (Optional) A short video demonstrating the issue

Our team will review your claim and may request additional information.

5. Remedy Options

Once your claim is approved, CozyCloud will, at its discretion:

  • Repair the defective part free of charge

  • Replace the entire product or defective component

  • Refund the purchase price (for a major failure)

CozyCloud covers all repair or replacement shipping costs within Australia.

6. Non-Transferable Warranty

This warranty applies only to the original purchaser at the address on the sales receipt. It may not be transferred or assigned.

7. Contact & Support

CozyCloud Customer Support

  • Email: info@cozycloud.au

  • Phone: +61 426 750 583

  • Hours: Mon–Fri, 9 am–5 pm (AEST, UTC+10)

Welcome To Cozycloud

Where comfort meets style at your doorstep. Founded in June 2024, our journey began with a simple yet powerful realization: the cost of quality furniture is overwhelmingly driven by bulky sizes and inefficient transport methods. At CozyCloud, we innovate by rethinking design and logistics to bring you high-quality, stylish furniture that's both affordable and environmentally friendly.

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Our Mission

At CozyCloud, our mission is to furnish your spaces with exceptional products that don’t just fill a room, but enhance your living experience. We believe that everyone deserves to lounge in luxury without the hefty price tag. Our furniture is designed with both your comfort and the planet in mind, ensuring that each piece not only looks great but is also made to last.

What We Offer

We specialize in high-quality furniture that comes compressed in easily transportable boxes. Our offerings boast superior fabrics and high-density foam, ensuring peak comfort and durability. From the bustling cities to the quiet outskirts, we provide free delivery to most capital cities across Australia and offer affordable shipping options for other regions.

Our Values

Client satisfaction drives everything we do at CozyCloud. We are committed to delivering not just furniture, but a promise of quality, comfort, and style. Sustainability is at the heart of our operations. Our products are crafted to minimize environmental impact, utilizing recyclable materials and avoiding the use of timber to help protect our forests.

Looking Ahead

As we continue to grow, our sights are set on becoming the leading provider of affordable, high-quality furniture in Australia. We are constantly exploring new designs and innovations to make your home a more beautiful and cozy place to live. Join us on our journey to transform homes across Australia one piece of furniture at a time.